Privacy policy

Effective Date: 18th July 2025
Website: https://www.inspiringyourhome.co.uk

At Inspiring Your Home, protecting your personal data is a priority—whether you shop with us online or visit our physical store. This Privacy Policy explains what data we collect, how we use it, your rights, and how we ensure your information stays safe and secure.

Who We Are

Inspiring Your Home is a UK-based homeware and interior furnishings retailer with both a physical showroom and an online store. We are registered in the United Kingdom and operate under the legal name:
Inspiring Your Home Limited

You can contact us at:
📍 Unit 3, 7-9 Cartersfield Road, Waltham Abbey, EN9 1JD
📧 info@inspiringyourhome.co.uk
📞 Phone: 0203 893 7777

What Personal Data We Collect and Why

Online Orders

When you place an order through our website, we collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Contact number

  • Order details (items purchased, value, etc.)

We use this information to fulfill your order, communicate with you, and provide customer support.

In-Store Data Collection

When visiting our store, we may collect:

  • CCTV footage (for safety and security)

  • Loyalty or membership details, if you register in-store

  • Your name and email address if you opt in to marketing or newsletters

This information is used solely for the purposes for which it was collected (e.g., store security, service tracking, or customer engagement).

Comments and Reviews

If you leave a review or comment on our website, we collect:

  • Your name (as entered)

  • Email address

  • IP address and browser user agent

  • Optional profile image (if linked via Gravatar)

This helps us maintain a safe and trustworthy platform.

Images and Media Uploads

Avoid uploading any media containing embedded location data (EXIF GPS), as website visitors may be able to extract this information.

Cookies

We use cookies to:

  • Remember your login and preferences

  • Store items in your shopping basket

  • Track website performance and user behavior

  • Manage session and security features

You can manage cookies in your browser settings at any time.

Embedded Content

Some of our product pages or blog content may include embedded material (e.g., YouTube videos, Pinterest boards, etc.). These external services may collect data as though you visited them directly.

Who We Share Your Data With

We share your personal data only where necessary to deliver our services. This may include:

  • Courier and delivery companies (to ship your orders)

  • Payment processors (e.g., Stripe, PayPal)

  • IT service providers (who help maintain and secure our website)

  • Law enforcement or regulatory authorities if legally required

We do not sell or share your data with third parties for their marketing purposes.

Marketing and Communications

You can choose to opt in to receive updates about promotions, products, or events via email or SMS.
You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

How Long We Keep Your Data

  • Order data: Stored for a minimum of six years for legal and accounting purposes

  • Customer accounts: Retained as long as the account remains active

  • CCTV footage: Retained for up to 30 days, unless required longer for security investigation

  • Comments and reviews: Stored indefinitely unless manually removed

  • Marketing opt-in details: Retained until you unsubscribe

Your Rights

Under data protection law, you have the right to:

  • Access a copy of the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to or restrict certain types of data processing

  • Withdraw consent to marketing communications at any time

To exercise any of your rights, please contact:
📧 info@inspiringyourhome.co.uk

Where Your Data Is Processed

Your data may be processed in the UK or by service providers operating under equivalent data protection safeguards in the EEA or trusted third countries.

Website interactions (e.g., comments) may be checked via automated spam detection systems.

Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and SSL encryption

  • Access controls and password protection

  • Regular monitoring and staff training

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law, technology, or business practices.
Last reviewed: 18th July 2025

How to Contact Us

If you have questions or concerns about your data, or if you’d like to make a data request, you can contact our Data Protection Officer at:

📧 Email: info@inspiringyourhome.co.uk
📍 Address: Unit 3, 7-9 Cartersfield Road, Waltham Abbey, EN9 1JD
📞 Phone: 0203 893 7777

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk